BinnenlandDuurzaam Almere
What Is Automated Customer Service? How To Guide for Humans
Nobody likes to put the same information repeatedly into web forms, then give that information again to customer service, and then again every time they’re routed to a new customer service agent. This is especially true when the information they’re looking for is simple customer information, like how long until their subscription ends or whether the address on file is current. Customer service chatbots are perfect for this kind of application, where the task is no more complicated than updating a database or reporting on its contents. This instant response is available all the time, making time zones irrelevant in the first few interactions with customer service.
Je gaat naar de website van de uitgever. Hier tonen we alleen een korte intro.
